Oxford Business Group Delivers 2X Faster Support with Hiver


Oxford Business Group, which specializes in gathering business intelligence on emerging markets around the world, adopted Hiver – the world’s first helpdesk built for Google Workspace – and substantially improved its customer support team’s efficiency.


 


Hiver helps the team manage email conversations efficiently by centralizing their email workflows and assigning support queries effortlessly. From managing queries and responding to emails, prioritising requests based on urgency, to managing workload and monitoring agent performance, Hiver has made operational functioning

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