Air Comm Delivers 25 percent Faster Customer Service with Hiver


Air Comm, an award-winning wireless communications and solutions provider, deployed Hiver – a Gmail-based customer service solution. With Hiver, the Air Comm team significantly improved the efficiency of its customer service team with better visibility, along with a 25% improvement in the response rate to queries, driving a faster and superior customer service experience.


 


At Air Comm, the support team works on requests to help its field sales team reach out to customers, or execute admin work

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